WG live chat software is a convenient application for businesses to connect with online shoppers without any wait. WGLCS ensures real-life customer service with which customers can be greeted and assisted in real time. Responses through email/phone call can be slow, but with WGLCS application, you can be available 24/7 to assist customers with their queries from your iPhone/iPad. Online customers run into dead-end all the time while trying to make a decent purchase and you can’t sit in front of your system all the time to assist online customers as a result of which buyers can easily plummet due to lack of assistance on a company’s website. However, WGLCS app allows customers quick-access for instant solutions with just a few keystrokes from your iPhone.
Some of its benefits are elaborated below:
1. Chat Prompts
Whenever a visitor lands on your website, a notification would automatically inform you of it. No need to check on the status of your visitors time and again as you will be prompted for each visitor. Therefore, a simple alert leads to establishing a hassle-free one-on-one interaction. Hence, your visitors are just a click away.
2. Ease of Use
All this Live Chat app requires is an device and an internet connection, and then you’re all good to go. Just pick up your gizmo and proactively strike up a conversation with your online visitors.
3. Instant Chat Response and Fast Query Resolution
With the integration of WGLCS app, assistance for customers starts from the very moment they land on your webpage and continues until they leave. The conversation is quite akin to instant messaging where a chat window automatically opens up with a live rep offering help. While email and telephone entail lengthy delays, support through WGLCS ratchets up response time, thus adding more to customer gratification.
4. A 24/7 Touch point
Unlike any other similar application, live chat service is available and accessible 24/7. Research shows that 52 % of the customers would go elsewhere if there is a lack of efficient customer service. With WGLCS, there are no disruptions, no delays and customers can easily sidestep problems that come with lack of availability.
5. Capable of Catering to Multiple Industries
WGLCS app can be used to serve customers over a wide range of businesses. Currently, we cater to automotive, real estate, law, medical websites, travel, hospitality, IT and much more.
6. Multilingual Services
The services of this app aren’t confined to English. Its flexible, thus providing support in multiple languages. Simply install a language specific virtual keypad on your device and chat in the language of your choice.
7. A Rundown of Positive Implications
Instant responsiveness, query resolution and proactivity is all that is needed to win customers over. Taking into account all these factors, WGLCS:
• Adds to greater customer retention
• Reduces churn rate and shopping cart abandonment
• Creates loyal customer base
• Increases customer satisfaction
